PCSO Office Near You: Main Office, Branch Directory & Contact Numbers (2026)

Quick Answer: PCSO's Main Office is the Sun Plaza Building, 1507 Shaw Boulevard corner Princeton Street, Mandaluyong City 1552. But that's not where most people should go for medical assistance — PCSO's Charity Assistance Department (the office that actually issues Guarantee Letters) sits in the separate Conservatory Building, 605 Shaw Boulevard, Mandaluyong, and everyone outside Metro Manila should use their provincial branch office instead. This guide lists all of them, by region, with real addresses and phone numbers.

About this list: These addresses and numbers come directly from PCSO's own office-directory data published on pcso.gov.ph — the nationwide branch list dated January 28, 2026 and the Main Office/department contacts dated February 8, 2026. PCSO's live site blocks most automated verification tools (returns a 403), so this was pulled from PCSO's own directory data files rather than guessed or copied from a third-party aggregator. This covers confirmed offices only — branch personnel and direct lines can change without notice, so call ahead before a long trip. Last checked: September 2026.

Table of Contents

• Where is the PCSO Main Office?
• Does the Main Office process medical assistance, or is that a different desk?
• Where's the PCSO office for Metro Manila (NCR) applicants?
• Where are PCSO's four regional department offices?
• Where's the PCSO branch office in my province?
• Do provincial branches process medical assistance, or only lottery claims?
• What are PCSO's office hours, and is there a daily quota?
• What if my hospital has a Malasakit Center instead?
• Frequently Asked Questions
• Conclusion

Where is the PCSO Main Office?

PCSO's Main Office is the Sun Plaza Building, 1507 Shaw Boulevard corner Princeton Street, Mandaluyong City 1552 — this is the head office address PCSO itself publishes, and the one that shows up on maps and delivery forms. It houses the Office of the Chairperson, the Office of the General Manager, the Board of Directors, and PCSO's Administrative and Management Services Sectors.

What most searches for "PCSO office near me" don't realize is that Sun Plaza isn't the only PCSO building on Shaw Boulevard. PCSO's headquarters is actually spread across three separate buildings, all in Mandaluyong, and which one you need depends on why you're going:

If your reason for going is medical assistance, none of these is where you should show up unannounced. Keep reading.

Does the Main Office process medical assistance, or is that a different desk?

It's a different desk — the Charity Assistance Department, in the Conservatory Building, not Sun Plaza. CAD is the unit that evaluates Medical Assistance Program (MAP) applications and issues Guarantee Letters, and it's managed by Orlando M. Malaca. CAD's contact numbers are (02) 8426-3475 / (02) 8366-3328, email cad@pcso.gov.ph.

This matters because PCSO's headquarters does two very different jobs under one roof, and they're physically separated by building:

• Charity Sector (Conservatory Building) — CAD handles medical assistance evaluation and Guarantee Letters. The Medical Services Department, in the same building, runs a separate program: patient transport, medical and dental missions, and outpatient consultation — not the same thing as a MAP application, even though both sit in Charity Sector.
• Branch Operations Sector (Shaw Plaza One Building) — oversees lottery outlet licensing, the branch network nationwide, and (for NCR) prize claims and case coordination. This is the lottery-operations side of the business, not the charity side.

If you walk into Sun Plaza Building asking about a Guarantee Letter, you're in the wrong building — that's the executive and admin headquarters, not a public-facing charity window. CAD, at Conservatory, is who you actually need, and even then, CAD's central office is not the default application point for most patients — see the sections below on NCR and provincial branches.

Where's the PCSO office for Metro Manila (NCR) applicants?

PCSO's National Capital Region (NCR) Department is at Shaw Plaza One Building, 2nd Floor, 561 Shaw Boulevard, Mandaluyong City, phone (02) 8706-6692 / (02) 8661-1093, email ncr@pcso.gov.ph. This is the branch-operations office for Metro Manila.

For medical assistance specifically, though, PCSO's own guidance (confirmed through a 2023 Freedom of Information response signed by PCSO Decision Maker Julieta F. Aseo) is that NCR-based patients should use the online MAP portal, not a walk-in branch visit — patients at hospitals with a Malasakit Center apply through that desk, and NCR patients at hospitals without one apply online. We cover that full process, including the email route through ncrmap@pcso.gov.ph, in our PCSO Medical Assistance Online guide — this post won't repeat those steps.

Where are PCSO's four regional department offices?

PCSO organizes the rest of the country into four regional departments, each with its own head office overseeing the provincial branches under it:

Notice that NCL and STBR are administered out of Metro Manila (Shaw Plaza One), while Visayas and Mindanao have their own regional head offices in Cebu City and Davao City. These department offices coordinate the provincial branches listed below — they're not usually where an individual patient applies; your provincial branch is.

Where's the PCSO branch office in my province?

PCSO does not organize its network into "district offices" — it has one Main Office, four regional departments, and provincial branch offices, one per province (a few provinces share a branch head on a concurrent basis). Below are the offices confirmed in PCSO's own January 2026 directory data, grouped the same way PCSO groups them internally.

Northern and Central Luzon (NCL) branches

Southern Tagalog and Bicol Region (STBR) branches

Visayas branches

Mindanao branches

That's 73 provincial branch offices in PCSO's own directory data, plus the NCR office in Mandaluyong covering Metro Manila. If a branch head is listed as "concurrent" or "OIC" in PCSO's data, the same person may be covering two neighboring provinces — that's a PCSO staffing decision, not an error in this list, but it can mean thinner walk-in hours at the smaller branch.

Do provincial branches process medical assistance, or only lottery claims?

Both — but not necessarily every day. Provincial branch offices fall under PCSO's Branch Operations Sector, whose core job is overseeing lottery outlets and retail operations in that province. But per PCSO's own guidance, patients at hospitals without a Malasakit Center are specifically told to bring their medical assistance application to the nearest branch office — so the same office that handles lottery-outlet matters is also PCSO's local intake point for MAP applications in that province.

What isn't guaranteed is that medical assistance is processed there every single business day. In Cebu, for example, the branch reportedly accepts walk-in medical assistance applications only Monday to Thursday, mornings — go on the wrong day or too late in the morning and you may be turned away regardless of how complete your documents are. We could not confirm whether every provincial branch keeps that same Monday–Thursday schedule; call the branch number in the table above before you travel, especially if you're coming from another town.

Bring complete documents either way — an incomplete Clinical Abstract or missing quotation is the single most common reason a branch sends an application back. The full requirements checklist by assistance type is in our PCSO Medical Assistance guide; this post covers offices, not paperwork.

What are PCSO's office hours, and is there a daily quota?

PCSO's standard office hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., with no noon break, per PCSO's own Citizen's Charter. That's the general rule for the Main Office, regional departments, and branch offices — but as the Cebu example above shows, medical-assistance intake specifically can run on a narrower schedule within those hours at any given branch.

There is a daily quota, but it applies to the online MAP system for NCR applicants, not to walk-in branch visits generally: PCSO's portal opens at 8:00 a.m. and stops accepting new cases once that day's allocation is used up, reopening the next day if there's budget left. We walk through that online process step by step, including what to do if you hit the limit, in our PCSO Medical Assistance Online guide — we won't repeat those steps here.

What if my hospital has a Malasakit Center instead?

Use it — it's the faster route. If your hospital has a Malasakit Center desk, PCSO's own guidance says you should apply for medical assistance through that desk, not a separate branch visit. One window there can process your PhilHealth verification alongside PCSO, DOH, and DSWD requests in a single trip. See our Malasakit Center guide for how that process works and which hospitals have one.

Frequently Asked Questions

Where is the PCSO Main Office address?

Sun Plaza Building, 1507 Shaw Boulevard corner Princeton Street, Mandaluyong City 1552. This is PCSO's executive and administrative headquarters — it is not the office that processes individual medical assistance applications.

Is the PCSO Main Office where I go for a Guarantee Letter?

No. Medical assistance evaluation is handled by the Charity Assistance Department (CAD), located in the separate Conservatory Building at 605 Shaw Boulevard, Mandaluyong — not Sun Plaza Building. Most applicants, however, should use a Malasakit Center, their provincial branch, or the online portal rather than going to CAD's central office directly.

How do I find the PCSO branch office near me?

Check the regional tables in this guide — PCSO organizes its network into one province-level branch per province (a few share a branch head), grouped under four regional departments: Northern and Central Luzon, Southern Tagalog and Bicol, Visayas, and Mindanao.

Do PCSO branch offices process medical assistance, or only lottery claims?

Both. Branch offices primarily support PCSO's lottery operations in that province, but they're also PCSO's designated local intake point for medical assistance applicants whose hospital has no Malasakit Center. Walk-in medical-assistance hours at a given branch can be narrower than its full office hours — Cebu's branch, for instance, reportedly only takes MAP walk-ins Monday to Thursday mornings — so call ahead.

What are PCSO's office hours?

Monday to Friday, 8:00 a.m. to 5:00 p.m., with no noon break, per PCSO's Citizen's Charter. This is the general rule; individual services within a branch (like medical-assistance intake) may run on a narrower schedule.

Is there a daily quota at PCSO branch offices?

PCSO's published daily quota applies to the online MAP system for NCR applicants, which opens at 8:00 a.m. and stops once that day's case allocation is reached. We don't have confirmation of an identical published quota system for walk-in applications at every provincial branch — treat each branch's practical daily capacity as a local matter and call ahead.

What if my province isn't listed, or the branch head is marked "concurrent"?

A "concurrent" or "OIC" listing means one branch head is currently covering two neighboring provinces — a PCSO staffing arrangement, not a missing office. Call the number listed for your province to confirm current hours before traveling.

Should I go to the PCSO branch or use the online portal?

If your hospital is in NCR and has no Malasakit Center, PCSO's own guidance points you to the online MAP portal, not a branch visit. Outside NCR, the provincial branch office is the designated route. Either way, check first whether your hospital has a Malasakit Center — that's usually the faster option for both.

Conclusion

The address most people search for — PCSO's Main Office on Shaw Boulevard — isn't actually where medical assistance gets processed. That's the Charity Assistance Department in the separate Conservatory Building, and for most applicants, the right stop is even simpler: your own provincial branch office, or the online portal if you're in NCR. Use the regional tables above to find your branch's address and phone number, call ahead to confirm walk-in hours for medical assistance specifically, and bring complete documents.

For the full requirements checklist and how the guarantee-letter process works, see our PCSO Medical Assistance guide. For the NCR online application walkthrough, see PCSO Medical Assistance Online. If your hospital has a Malasakit Center, start there instead — see our Malasakit Center guide. You can also search ClinicFinderPH to find accredited hospitals and clinics near you.