PCSO Office Near You: Main Office, Branch Directory & Contact Numbers (2026)

Quick Answer: PCSO's Main Office is the Sun Plaza Building, 1507 Princeton Street corner Shaw Boulevard, Mandaluyong City 1552. But that's not where most people should go for medical assistance — PCSO's Charity Assistance Department (the office that actually issues Guarantee Letters) sits in the separate Conservatory Building, 605 Shaw Boulevard, Mandaluyong, and people outside Metro Manila can apply at their provincial branch office or online through PCSO's Online MAP portal instead. This guide lists all of them, by region, with real addresses and phone numbers.

About this list: Branch addresses and numbers come from PCSO's own department directory pages on pcso.gov.ph, read on October 8, 2026. The Main Office and department addresses come from PCSO's Citizen's Charter 2026 (1st Edition), and the Charity Assistance Department numbers from PCSO's Contact Us page. PCSO's site blocks scripted tools (it returns a 403), so we read the pages in a regular browser. This covers confirmed offices only — branch personnel and direct lines can change without notice, so call ahead before a long trip. Last checked: October 8, 2026.

Table of Contents

• Where is the PCSO Main Office?
• Does the Main Office process medical assistance, or is that a different desk?
• Where's the PCSO office for Metro Manila (NCR) applicants?
• Where are PCSO's four regional department offices?
• Where's the PCSO branch office in my province?
• Do provincial branches process medical assistance, or only lottery claims?
• What are PCSO's office hours, and is there a daily quota?
• What if my hospital has a Malasakit Center instead?
• Frequently Asked Questions
• Conclusion

Where is the PCSO Main Office?

PCSO's Main Office is the Sun Plaza Building, 1507 Princeton Street corner Shaw Boulevard, Mandaluyong City 1552 — this is the head office address PCSO itself publishes, and the one that shows up on maps and delivery forms. It houses the Office of the Chairperson, the Office of the General Manager, the Board of Directors, and PCSO's Administrative and Management Services Sectors.

What most searches for "PCSO office near me" don't realize is that Sun Plaza isn't the only PCSO building on Shaw Boulevard. PCSO's headquarters is actually spread across three separate buildings, all in Mandaluyong, and which one you need depends on why you're going:

If your reason for going is medical assistance, none of these is where you should show up unannounced. Keep reading.

Does the Main Office process medical assistance, or is that a different desk?

It's a different desk — the Charity Assistance Department, in the Conservatory Building, not Sun Plaza. CAD is the unit that evaluates Medical Assistance Program (MAP) applications and issues Guarantee Letters, and it's managed by Orlando M. Malaca. CAD's contact numbers are (02) 8426-3475 / (02) 8366-3328, email cad@pcso.gov.ph.

This matters because PCSO's headquarters does two very different jobs under one roof, and they're physically separated by building:

• Charity Sector (Conservatory Building) — CAD handles medical assistance evaluation and Guarantee Letters. The Medical Services Department, in the same building, runs a separate program: patient transport, medical and dental missions, and outpatient consultation — not the same thing as a MAP application, even though both sit in Charity Sector.
• Branch Operations Sector (Shaw Plaza One Building) — oversees lottery outlet licensing, the branch network nationwide, and (for NCR) prize claims and case coordination. This is the lottery-operations side of the business, not the charity side.

If you walk into Sun Plaza Building asking about a Guarantee Letter, you're in the wrong building. That's the executive and administrative headquarters. CAD, at Conservatory, handles MAP evaluation, and PCSO's Citizen's Charter lists three ways to apply: the NCR online system, the PCSO desk at a Malasakit Center, and a provincial branch office. See the sections below on NCR and provincial branches.

Where's the PCSO office for Metro Manila (NCR) applicants?

PCSO's National Capital Region (NCR) Department is at Shaw Plaza One Building, 2nd Floor, 561 Shaw Boulevard, Mandaluyong City, phone (02) 8706-6692 / (02) 8661-1093, email ncr@pcso.gov.ph. This is the branch-operations office for Metro Manila.

For medical assistance specifically, PCSO runs an online MAP portal and an NCR email route (ncrmap@pcso.gov.ph), and applicants at hospitals with a Malasakit Center can apply through the PCSO desk there. We cover that full process in our PCSO Medical Assistance Online guide. This post won't repeat those steps.

Where are PCSO's four regional department offices?

PCSO organizes the rest of the country into four regional departments, each with its own head office overseeing the provincial branches under it:

NCL and STBR are administered out of Metro Manila (Shaw Plaza One). PCSO's directory pages list the Visayas department in Cebu City and the Mindanao department in Davao City, although its Citizen's Charter lists all four departments at Shaw Plaza One. These department offices coordinate the provincial branches listed below — they're not usually where an individual patient applies; your provincial branch is.

Where's the PCSO branch office in my province?

PCSO's directory lists one Main Office, department offices, and provincial branch offices, one per province (a few provinces share a branch head on a concurrent basis). Below are the offices listed in PCSO's own directory data, grouped the same way PCSO groups them internally.

Northern and Central Luzon (NCL) branches

Southern Tagalog and Bicol Region (STBR) branches

Visayas branches

Mindanao branches

That's 73 provincial branch offices in PCSO's own directory data, plus the NCR office in Mandaluyong covering Metro Manila. If a branch head is listed as "concurrent" or "OIC" in PCSO's data, the same person may be covering two neighboring provinces — that's a PCSO staffing decision, not an error in this list, but it can mean thinner walk-in hours at the smaller branch.

Do provincial branches process medical assistance, or only lottery claims?

Both. Provincial branch offices fall under PCSO's Branch Operations Sector, whose core job is overseeing lottery outlets and retail operations in that province. PCSO's Citizen's Charter also lists a Medical Assistance Program application service at its branch offices, so the same office that handles lottery-outlet matters also takes MAP applications in that province.

PCSO's Citizen's Charter 2026 (1st Edition) lists the branch MAP service as available Monday to Friday, 8:00 AM to 5:00 PM. Call the branch number in the table above before you travel, especially if you're coming from another town.

Bring complete documents either way. The full requirements checklist by assistance type is in our PCSO Medical Assistance guide; this post covers offices, not paperwork.

What are PCSO's office hours, and is there a daily quota?

PCSO's Citizen's Charter 2026 (1st Edition) lists Monday to Friday, 8:00 a.m. to 5:00 p.m. as the availability of its medical assistance service, at the Main Office, Malasakit Center desks, and branch offices. Call the branch ahead of time to confirm its walk-in schedule.

There is a daily quota, but it applies to the online MAP system for NCR applicants, not to walk-in branch visits generally: PCSO's Medical Assistance Program page says the NCR application opens at 8:00 a.m. and stays open until the allowable number of cases for the day is reached, and that applicants whose application did not proceed may re-apply on the next working day. We walk through that online process step by step, including what to do if you hit the limit, in our PCSO Medical Assistance Online guide — we won't repeat those steps here.

What if my hospital has a Malasakit Center instead?

Use it — it's the faster route. If your hospital has a Malasakit Center desk, you can apply for medical assistance through the PCSO desk there instead of making a separate branch visit. One window there can process your PhilHealth verification alongside PCSO, DOH, and DSWD requests in a single trip. See our Malasakit Center guide for how that process works and which hospitals have one.

Frequently Asked Questions

Where is the PCSO Main Office address?

Sun Plaza Building, 1507 Princeton Street corner Shaw Boulevard, Mandaluyong City 1552. This is PCSO's executive and administrative headquarters — it is not the office that processes individual medical assistance applications.

Is the PCSO Main Office where I go for a Guarantee Letter?

No. Medical assistance evaluation is handled by the Charity Assistance Department (CAD), located in the separate Conservatory Building at 605 Shaw Boulevard, Mandaluyong — not Sun Plaza Building. Applicants can also use a Malasakit Center desk, a provincial branch, or the online portal.

How do I find the PCSO branch office near me?

Check the regional tables in this guide — PCSO organizes its network into one province-level branch per province (a few share a branch head), grouped under four regional departments: Northern and Central Luzon, Southern Tagalog and Bicol, Visayas, and Mindanao.

Do PCSO branch offices process medical assistance, or only lottery claims?

Both. Branch offices primarily support PCSO's lottery operations in that province, but PCSO's Citizen's Charter also lists a Medical Assistance Program application service at its branch offices. Call the branch ahead of time to confirm its walk-in schedule.

What are PCSO's office hours?

PCSO's Citizen's Charter 2026 (1st Edition) lists Monday to Friday, 8:00 a.m. to 5:00 p.m. as the availability of its medical assistance service at the Main Office, Malasakit Center desks, and branch offices. Call the branch ahead of time to confirm its walk-in schedule.

Is there a daily quota at PCSO branch offices?

PCSO's published daily quota applies to the online MAP system for NCR applicants, which opens at 8:00 a.m. and stops once that day's case allocation is reached. We don't have confirmation of an identical published quota system for walk-in applications at every provincial branch — treat each branch's practical daily capacity as a local matter and call ahead.

What if my province isn't listed, or the branch head is marked "concurrent"?

A "concurrent" or "OIC" listing means one branch head is currently covering two neighboring provinces — a PCSO staffing arrangement, not a missing office. Call the number listed for your province to confirm current hours before traveling.

Should I go to the PCSO branch or use the online portal?

PCSO accepts medical assistance applications online through its Online MAP portal, at Malasakit Center desks, and at its branch offices. Check first whether your hospital has a Malasakit Center. If it does, you can apply at the PCSO desk there.

Conclusion

The address most people search for — PCSO's Main Office on Shaw Boulevard — isn't actually where medical assistance gets processed. That's the Charity Assistance Department in the separate Conservatory Building, and you can also apply at your own provincial branch office or through PCSO's online MAP portal. Use the regional tables above to find your branch's address and phone number, call ahead to confirm walk-in hours for medical assistance specifically, and bring complete documents.

For the full requirements checklist and how the guarantee-letter process works, see our PCSO Medical Assistance guide. For the NCR online application walkthrough, see PCSO Medical Assistance Online. If your hospital has a Malasakit Center, start there instead — see our Malasakit Center guide. You can also search ClinicFinderPH to find accredited hospitals and clinics near you.