DSWD Office Near You 2026: Field Office Directory and Contact Numbers

Quick Answer: DSWD operates 17 regional Field Offices nationwide — one for each of the 16 numbered regions plus the Negros Island Region — and each one runs a Crisis Intervention Unit (CIU), sometimes called the Crisis Intervention Section (CIS), that processes walk-in medical assistance under AICS. Walk-in hours are Monday to Friday, 8:00 AM to 5:00 PM, no noon break. Find your region's Field Office address and phone number below.

About this list: The addresses, phone numbers, and websites below are sourced directly from DSWD's official Field Office directory at dswd.gov.ph/directory-fo, transcribed exactly as published. Satellite and CIS desks below the regional level change more often than DSWD updates its site, so a few named here are illustrative examples only — always confirm a satellite office's current address with its Field Office before traveling. Last checked: September 2026.

Table of Contents

• What's the difference between a Field Office, a CIU, and a satellite office?
• DSWD Field Offices by region
• Which office do I go to for medical assistance?
• What are the walk-in hours?
• Is there a DSWD hotline or online option?
• What about DSWD offices in BARMM?
• Frequently Asked Questions
• Conclusion

What's the Difference Between a Field Office, a CIU, and a Satellite Office?

A Field Office (FO) is DSWD's full regional headquarters — one per region, each running every DSWD program for that area. Inside every Field Office sits a Crisis Intervention Unit (CIU), the specific division that interviews applicants and releases Assistance to Individuals in Crisis Situation (AICS), including medical assistance; DSWD's own citizen's charter names this division "Crisis Intervention Unit" at the Central Office, while some regions — Bicol (FO V) is a confirmed example — label the same function the Crisis Intervention Section (CIS). Either name refers to the same walk-in process.

A satellite office (also labeled a SWAD — Social Welfare and Development — office in DSWD's own listings) is a smaller, city- or municipality-level desk that DSWD opens so applicants don't have to travel all the way to the regional Field Office. Examples DSWD has published include the Pasig Satellite Office (2nd Floor Lianas Supermarket, Caruncho Avenue, Barangay Palatiw, Pasig City), the San Jose Del Monte Satellite Office (4th Floor Government Center Starmall, Kaypian, San Jose Del Monte City, Bulacan), and the CIS Naga City Satellite Office (Zone 5, Diversion Road, Tabuco, Naga City, Camarines Sur). DSWD runs hundreds of these nationwide and adds or relocates them regularly, so this guide doesn't attempt a complete satellite directory — call or check your region's Field Office Facebook page for the current list near you.

DSWD Field Offices by Region

Every entry below is transcribed from DSWD's official directory. Where a phone number isn't published on DSWD's site, we mark it "Not published" rather than guess.

*DSWD's own directory lists FO Caraga's phone number as identical to FO XII SOCCSKSARGEN's — including the (083) area code, which belongs to South Cotabato, not Butuan City. This looks like a transcription error on DSWD's own site rather than a real Caraga number, so confirm by messaging facebook.com/dswdcaraga or checking caraga.dswd.gov.ph directly before calling long-distance on it.

Which Office Do I Go to for Medical Assistance?

Go to whichever CIU, CIS, or satellite office is closest to you — all three process AICS medical assistance the same way, since satellite offices exist specifically so applicants don't have to travel to the full regional Field Office. If you're already admitted in a hospital, the fastest option is usually the Malasakit Center desk inside the hospital itself, where DSWD staff work alongside PhilHealth, PCSO, and DOH under one roof — see our Malasakit Center guide for how that process works. For the full list of documents, amounts, and step-by-step process for medical assistance specifically, read our DSWD AICS medical assistance guide — this directory only covers where to go, not how much you can get or what to bring.

What Are the Walk-in Hours?

DSWD's Crisis Intervention Unit operates Monday to Friday (except holidays), 8:00 AM to 5:00 PM, without a noon break — this is published in DSWD NCR's own citizen's charter for CIU processing and matches the hours listed for the Central Office CIU. This schedule applies at the Central Office and at Field Office CIUs; satellite and CIS desks may keep shorter or different hours since many operate out of shared spaces like malls or municipal halls, so it's worth calling ahead if you're traveling any distance.

Is There a DSWD Hotline or Online Option?

Yes — DSWD's Central Office trunk line is (632) 8-931-8101 to 07, reachable via inquiry@dswd.gov.ph, for general inquiries. For AICS and CIU-specific questions, DSWD's Crisis Intervention Unit can be reached directly at (02) 8962-2813 / 8951-7433 or ciu@dswd.gov.ph. There is no online application portal for AICS medical assistance — applying still requires an in-person visit to a CIU, CIS, or satellite office — but every Field Office listed above maintains its own Facebook page for inquiries and updates, which is often faster than a phone call for confirming a satellite office's current address or hours.

What About DSWD Offices in BARMM?

DSWD's own Field Office directory explicitly states its network covers "all regions in the country excluding the Bangsamoro Autonomous Region of Muslim Mindanao" — so there is no DSWD Field Office inside BARMM. Residents of BARMM apply for social welfare and crisis assistance through the region's own Ministry of Social Services and Development (MSSD), the BARMM government's regional counterpart to DSWD, at mssd.barmm.gov.ph.

Frequently Asked Questions

What is the nearest DSWD Field Office to me?

It depends on your region — DSWD runs one Field Office per region (17 total, since Negros Island Region has its own). Check the table above for your region's address, phone number, and website.

What's the difference between a DSWD Field Office and a satellite office?

A Field Office is the full regional headquarters running every DSWD program for that region. A satellite office is a smaller city- or municipality-level desk, opened so AICS applicants don't have to travel to the regional Field Office. Both process medical assistance the same way.

What is a Crisis Intervention Unit (CIU)?

The CIU is the division inside every DSWD Field Office (and the Central Office) that interviews applicants and releases Assistance to Individuals in Crisis Situation (AICS), including medical, burial, transportation, and educational assistance. Some regions call the same function the Crisis Intervention Section (CIS).

What are DSWD's walk-in hours?

Monday to Friday, except holidays, 8:00 AM to 5:00 PM, without a noon break, at the Central Office CIU and Field Office CIUs. Satellite and CIS desks may keep different hours since many share space with malls or municipal buildings.

Is there a DSWD hotline I can call before going?

Yes. The Central Office trunk line is (632) 8-931-8101 to 07, and the CIU-specific line is (02) 8962-2813 / 8951-7433. Field Office phone numbers are listed in the table above, though not every Field Office has a published number.

Can I apply for DSWD medical assistance online?

No — there's no online application portal for AICS medical assistance. You need to visit a CIU, CIS, or satellite office in person, or the Malasakit Center desk if you're already hospitalized.

Where do I go for DSWD-type assistance if I live in BARMM?

DSWD does not operate a Field Office in BARMM. Residents there apply through the Bangsamoro region's own Ministry of Social Services and Development (MSSD) at mssd.barmm.gov.ph instead.

How much medical assistance can I get once I find my DSWD office?

AICS medical assistance typically ranges from ₱1,000 to ₱150,000 depending on a social worker's case-by-case assessment. For the full breakdown of amounts, required documents, and the application process, see our DSWD AICS medical assistance guide.

Conclusion

Every region in the Philippines except BARMM has a DSWD Field Office with a Crisis Intervention Unit that processes walk-in medical assistance, Monday to Friday, 8 AM to 5 PM. Use the table above to find your region's address and phone number, and if you're already at a hospital, check whether it has a Malasakit Center desk first — it's usually faster than a separate DSWD visit. If DSWD assistance alone doesn't cover your bill, your local government may have its own program too; see our LGU medical assistance guide for how that layers on top. Search ClinicFinderPH to find a hospital or clinic near you.