Vetsmart Animal Clinic

Attendants/groomers have no training in soft skills at all. They do not know how to welcome customers and especially their pets. The service is so-so. Our dogs always get cuts in the nipples, feet and legs. We have taken our pets here at least twice. Once for vaccination and another for grooming. The vets are okay. They will get the job done. However, I expected the vet to appear more professional and treat their patients (our dogs) with more care. When you try to book an appointment, whoever is answering the call is rude. This is the worst part of their service.

I brought my dog (askal/aspin) here since it's the nearest vet to me. I was wearing shabby clothes at the time while carrying my medium-large sized dog. The moment I show up I get odd looks from the vet, which doesn't surprise me 'cause I looked like I came straight out of bed. In diagnosis, doc guessed at 2 different illnesses which required some blood testing on 2 different testing devices to check for positiveness. I agreed even though he warned me that I had to pay for using both the testers even if they turned out negative, which in turn they did. In the end the doctor couldn't even give me the illness of my dog but still he prescribed me with the medicine to treat 1 of the illnesses he guessed at earlier. When it was time to pay, I told him I didn't have any cash with me so I asked if I could withdraw at the ATM across the road first (didn't have a chance to do it beforehand since I was carrying my dog the entire time before getting there). The moment I asked he let out an exasperated sigh, folded my receipt, and went to the lobby without another word so I just went out and got the money. My experience here was horrible to say the least. The clinic didn't even look like a clinic. It looked more like a dog food store with a grooming table on the side. At first I didn't mind the looks he was giving me or how he treated me like I couldn't pay for any of his services, but as I was getting out of the store a new customer comes in with her shih tzu, and boy did they get a warm greeting. ! rate this 1 star, but I'm giving an extra star since the medicine the doctor gave me managed to heal my dog. Even if I left without knowing what caused him being sick in the first place.

We brought numerous dog to this vet for many years, we used to have a half Pomeranian half golden retriever dog, when we brought him there he was still fine, he was meant to be confined there but suddenly they asked us to get our dog because he was howling at night (probably from pain) which they neglected, when we got him home, the day after he died, which means they are actively ignoring his needs and prioritizing other stuff. Then my brother and I brought his dog there for vaccination, the vaccination went fine, and we also got him groomed there, until this Wednesday, my brother brought our other dog there for grooming which we trusted them to do the same, and then on Thursday our dog began to behave irritabily, with further inspection we found out, that He has a wound or a nick near his anus which is the cause for his irritation, we plan on bringing him back to have a check up, but thankfully I did a double check and found their reviews, let this be a warning for other pet owners not to bring their beloved pets here, for they are neglectful and inadequate with their jobs, please if you can't do your OWN job right, Just quit and close your veterinary clinic. That is all, again please don't bring your pets here again.