The Medical City

This Medical Facility deserves 10 stars. From the ER admittance to the doctors consultation, it is fast and quick. You can feel the tender and loving care of all nurses, doctors, the security guards and all their staff. You will easily get healed if you are in pain but are sorrounded by kind and calm medical team. Thank you and more power to Medical City.

I am writing to formally express my frustration and disappointment with my recent experience at Medical City Ortigas (Main), particularly with the Emergency Room department. In the past, I tried to be understanding. I accepted long waiting times—sometimes up to eight hours—mixed-up medical records, and general inefficiencies, assuming the staff were overwhelmed with patients. However, my most recent experience has gone beyond what is acceptable. On January 9, 2026, at around 5:00 AM, I brought my partner to the ER. I filed an early out from work just to be able to accompany him. We were finally discharged around 9:00 AM. We were given laboratory results and prescriptions, which were explained verbally. Due to exhaustion, we did not immediately check the paperwork, trusting that everything was in order. Later that day, we went to our barangay health center in Pasig to avail of free medicine. That was when we discovered a serious error: the discharge date on the prescription was May 19, 2025—almost a year incorrect. It is already 2026, and this mistake made the prescription invalid. I contacted Medical City’s customer service, but reaching the ER department was extremely difficult. I had to make nearly ten calls, being transferred from one operator to another, before finally getting through. I was then advised that we needed to return to the hospital, which was a major hassle given our situation. When my partner went back to the hospital, we discovered yet another error: his birthdate on the medical documents was also incorrect. These are not minor mistakes. Errors in dates and personal information can cause serious inconvenience and potentially affect patient care. I strongly urge Medical City to review and improve its staff training, documentation process, and quality control to prevent this from happening again. Please address these issues seriously. Patients deserve accuracy, efficiency, and basic professionalism—especially in an emergency setting.

TMC CLINIC SM SAN MATEO ARRIVED AT 7:40am Called in for Cashier Charge at 8:35 am It’s already 8:40 AM, and we are still waiting to be called for the blood extraction. This delay is unacceptable. Update: 10:20am we were called for blood extraction. We would like to formally raise a concern to the management/operations of TMC SM San Mateo regarding the severe understaffing in the clinic a problem we have observed for more than a decade as long-time patients. As a PWD with an approved HMO request for laboratory tests requiring 10 hours of fasting, it is extremely disappointing to encounter only two staff members available: one receptionist and one cashier. We are number 35 in line, and the process moves painfully slow because the receptionist is handling everything alone. There is no dedicated line for PWDs, which makes the situation even more unacceptable. Despite informing the staff that our HMO approval is already in place and only needs to be charged, the delay remains unreasonable. Other clinics manage to operate efficiently why can’t this one? It is incredibly frustrating to start a Monday this way. We sincerely hope management can urgently review and improve the clinic’s processes. Thank you.