St. Anthony Mother & Child Hospital

I gave birth to my second child at this hospital, and I’m truly grateful. While it may not offer the same amenities as some private hospitals—like the one I experienced with my firstborn—I still had a meaningful and even joyful stay. Yes, there were some challenges during check-ups, and I understand that the limited number of staff can make it difficult to attend to every patient right away. After all, many low-income families rely on this hospital for care. But despite that, my overall experience was different—in a good way. What I’m most thankful for is the compassion and understanding shown by the staff. Despite needing to undergo a cesarean section, we didn’t have to pay anything, and that kind of support meant so much to us. Thank you, Malasakit Program, and thank you to all the hardworking staff of this hospital. My child is now turning 3 this June—a happy and healthy reminder of the care we received.

They do not treat their customers with emphaty. I am only giving them 2 stars because we were able to get the service we needed on time but most(not all) staffs here especially securities do not know how to explain properly to their customer. If you have money, will not recommend this hospital.

I find the service very disappointing. All I needed was a straightforward answer to a simple question: does PhilHealth’s Oral Health Package cover the removal of an impacted tooth? While I was hopeful, especially since some posts on Facebook claimed it was possible, I wanted to confirm directly with an accredited hospital in Cebu. Unfortunately, instead of getting clarity over the phone, I was instructed to visit their office in the afternoon in October. Because of work, I missed that schedule and tried again another day, only to be told the doctor wasn’t around. The secretary then asked me to come back the following month. It’s upsetting that such a basic question couldn’t be answered from the start. I wasted time twice going through registration (only at first visit), lining up at triage with pregnant women, filling out forms, and having my vital signs checked, only to be referred to Vicente Sotto by the doctor, which isn’t even on PhilHealth’s accredited list, since they don’t cater to the service I was asking about. This kind of inefficiency and lack of clear communication is frustrating for patients who simply want accurate information without unnecessary delays and wasted effort.