Maxicare Primary Care Center-Makati Med

The medical staffs are very efficient and approacheable, I love going there. Well, I guess same with all other Maxicare, they're all great staffs. Keep up the good work.

Extremely disappointed with the level of service at this healthcare facility. Despite having several staff members present, the wait times were unreasonably long — even for simple check-ins or laboratory request. It wasn’t due to high patient volume either; it seemed like many of the employees were more focused on chatting among themselves, walking around aimlessly, or checking their phones than attending to patients. As a healthcare provider, professionalism and efficiency should be a given. Instead, I experienced a lack of urgency, poor communication, and staff who seemed disengaged from their responsibilities. It’s unsettling to see this kind of behavior in an environment where people come in vulnerable and expecting care. I sincerely hope the management takes a closer look at staff accountability and patient experience. Healthcare is not the place for complacency or poor work ethic.

Tell me about slow process! Takes 1hr to process 10 people. 6 counters but only 3 of them are available. Approval of LOA is not supposed to be this complicated only if the online process was efficient. This is the same case in almost every maxicare branch..