Dr. Nina Ricci T. Ramos

Hello! I remember my mom bringing me here in 2008+ in 2023 I had my glasses done. It went well and the doctor is good. She said that the lenses could not be moved since there was a specific rotation. HOWEVER.. this month of July, I cleaned my glasses near the main entrance of the door, I thought I would clean them with a machine to remove bacteria and replace the nose pads. I was surprised, that she removed the screw and manually cleaned them using a cloth. Then when she put all the lenses back, both lenses were no longer in the correct position. Until she couldn't put them back, I kept telling my sister, that they were still not right. She had an attitude in her tone that she followed the alignment. I was embarrassed to ask her for help because she was already quite stubborn. She didn't offer me any help or replace my nose pads, they were clearly worn. She was taking care of other clients, so we asked if we could borrow the screw driver so my partner and I could fix it, but it really wasn't working. It was a lot of hassle and it hurt my eyes, I almost bought new eye glasses because of what happened. We went to many eye glasses shops for help and they cleaned it with a machine, but the lenses weren't corrected. Fortunately, me and my partner fixed it, but I'm glad I'm familiar with the physical rotation of the lens. ⚠️⚠️⚠️ I hope that the "ASSISTANT LADY" is more knowledgeable about the eye glasses especially if clients want to go back to clean it. She needs to improve her professionalism and herself. Please take an action. Thank you!