Centralle Medical

I’ll be giving good points for the location and the cleanliness. Otherwise... Very poor customer service. Medical Staffs are grumpy and arrogant. They need to be trained to be more caring and customer-oriented. Restrooms don’t have tissues.

I WENT HERE AT ALMOST 10AM TO GET A PELVIC ULTRASOUND AND PAID FOR THE SERVICE IMMEDIATELY AS I WAS ALREADY HANDED AN ASSESSMENT SLIP AND OFFICIAL RECEIPT. I WAS TOLD TO GO BACK AT 11-11:30AM AS THEY WERE STILL WAITING FOR THE DOCTOR AND THAT MY RESULTS SHALL BE READY AT 4:30PM. IT WAS ALREADY ALMOST 2PM WHEN THEY FINALLY TOLD US THAT THE DOCTOR IS STILL SOMEWHERE FAR AND WE HAVE A "CHOICE" TO STAY AND WAIT, GO BACK TOMORROW, OR JUST GO TO ANOTHER CLINIC!!! AS IF WE HAVE A LOT OF OTHER CLINICS TO GO TO AT THAT HOUR. NOT EVEN A SINGLE COMPENSATION FOR WASTING 3 HOURS OF OUR TIME -- JUST THAT I WILL GET MY RESULTS IMMEDIATELY .. IT WAS ALREADY ALMOST 3PM WHEN THE DOCTOR CAME IN. A LOT OF TIME, ENERGY, AND MONEY WASTED BECAUSE OF THEIR IRRESPONSIBILITY! ALL OTHER PLANS FOR THAT DAY WERE CANCELLED AND THE STAFF EVEN MADE US FEEL LIKE WE'RE THE ONES WHO ARE WRONG FOR BEING MAD AT THE SITUATION. THEY EVEN KNEW I'M 39 WEEKS PREGNANT ALREADY

point for accessibility but very poor customer service with rude staff. if you are looking for comfortable place and good service, better look somewhere else.