BrightSmile Avenue Dental Clinic

I had my dental appointment yesterday with Doc Ahmad, and I’m beyond satisfied with the experience. He was very professional, gentle, and made sure I was comfortable throughout the procedure. Special thanks as well to Doc Capicoy, the clinic’s owner, for maintaining such a clean, organized, and welcoming environment. The staff were incredibly friendly and accommodating, always ready to assist with a smile. From start to finish, everything went smoothly. I highly recommend this clinic for top-notch dental care and excellent service!

I tried going to this place twice for my bi-annual cleaning since they were the closest clinic covered by my HMO. The first time I went, they told me that the cleaning they'll do will include procedures not covered by my HMO and I'll have to pay 5k+ out of pocket, and they can't do the procedure that was covered without that upcharge. I declined and booked it out of there even if they already had me sat at the dentist chair. I then got the procedure done with my local dentist, she performed the cleaning, no questions asked for 600php. The second time, I thought to try since I got my cleaning done on time, surely they won't have me pay additional costs right? Wrong. As I sat there in the dental chair, they told me I would need to pay an additional 1,300php, otherwise they can't go ahead with the procedure. They even said "Mas mura na ngayon sir". The gall. I decided to go with it this time, just to give it a shot and thought, I could just reimburse it later with my HMO. The process was painful, I was bleeding much more than I usually did for my standard cleaning, and even a while after the procedure, my gums still feel bruised. I processed the reimbursement with my clinic, but then I find out that they need a dental certificate to go through with it. I reach out to Brightsmile, only to find out that a dental certificate costs an additional 200php. Furthermore, the OR they gave me was intentionally so vague that my HMO has to check if it's even something they can reimburse. I should have read the 1 star reviews before going, that was my bad. I hope that people learn from my experience and hopefully, this greedy clinic learns changes it's ways. To Brightsmile: Don't set up an office in an expensive area when you can barely afford it and then take the cost out on your customers. You did not make me smile. NEVER.AGAIN.

If they'll accept your HMO, they will find ways to charge you more than you're HMO will cover so you'll end up paying more out of your pocket. Same thing initially happened to me at their makati branch 5 mos ago. And mind you, this is for regular teeth cleaning only. And i sort don't believe their invoice because it's peinted on a bond paper. I guess all dental is office have the same practice. Poor regular employee who only have hmo.